Cancel or Dispute a Payment Transaction

How can I Cancel a Transaction?

  1. Login to  
  2. Go to My Transactions
  3. Select the transaction you want to cancel 
  4. Select Cancel button
  5. Enter Reason for Cancellation (text) and Press Submit
You can cancel a transaction within 30 days of the same. 

How can I raise a Dispute on a transaction?

  1. Login to  
  2. Go to My Transaction
  3. Select the transaction you want to dispute 
  4. Select Dispute this transaction button
  5. Enter Reason for Dispute (text) and Press Submit  
You can Dispute a transaction within 60 days of the same. 

Is there a refund fee?

Yes, if you have already completed a payment for fund raising or social giving project and wanted to cancel now, this will be credited back to your SYNE Credit. 

When the amount is credited back to your SYNE Credit, the payment transaction charges will be deducted from your account. If your like to withdraw the amount to your account, we charge an additional 3% of transaction charges +fixed fees of $15.

How long does a refund process take?

Cancellation of funds takes 1-4 weeks to be refunded, and a disputed transaction takes 2-6 weeks. The final decision depends on the complexity of the issue.

Where will you refund my money?

The refund will be made to your SYNE Credits. If the user wanted the refund to the card or the personal account, we charge a 3% of reverse transaction amount + fixed fees of USD 15.